Child Support Services

All parents paying and receiving child support automatically receive financial management services. Child support agencies can provide full case management services to parents and legal guardians if they apply for them. If one parent applies, both parents receive case management services.

Families in many benefit programs automatically get case management services and do not have to apply for them. Some fees may apply when you get case management services.

Case Management Services

Case management services are available for both the parent paying child support as well as the parent getting child support. Case management services are provided by county and tribal child support agencies, and can be obtained by applying for services. After an application is received, the child support agency will provide case management services to you. These services may include:

  • Locating the other parent and his or her financial assets;
  • Scheduling genetic tests for the child and the potential father(s) of the child;
  • Preparing the papers and taking the case to court to legally identify the father and set up a support order;
  • Ensuring that one or both parents provide health insurance for the child(ren);
  • Using all available and appropriate enforcement tools to collect support owed;
  • Reviewing the support order, when necessary, in case it needs to be changed; and
  • Ending the support order, when necessary.

Note: Child support agencies do not handle child-custody issues. Contact the Door County Family Court Commissioner at 920-746-5616 or a private attorney for help settling custody and placement disputes.

Financial Management Services

All families paying and receiving child support, family support or maintenance get "financial management" services. These services include:

  • Entering the information about the court case and support orders into the Wisconsin child support computer system;
  • Working with employers to withhold income for support payments;
  • Processing payments;
  • Collecting, recording and sending payments;
  • Collecting, recording and sending fees;
  • Providing monthly account statements;
  • Providing payment coupons;
  • Providing different ways to pay for customers;
  • Providing a direct-deposit and debit card option for parents receiving child support;
  • Providing payment information by phone and online; and
  • Correcting errors on account balances.